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If your business has a call center, it is important to have a way to distribute the calls. Support centers and sales often experience a lot of calls throughout the day. Whether they are making them or receiving them, it helps to have the calls grouped in a way that works for your business. Establishing virtual ring groups is a great way to improve communication.
DYL blends sales automation tools with a phone system that creates an effective tool for your business. Your sales team no longer focuses its time on managing leads. Instead, they can simply communicate with leads and make more sales. Our phone systems provide many useful tools. Here is a look into Virtual Ring Groups and how they can better distribute calls.
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Ring groups are also known as hunt groups. These groups will help automate the distribution of calls. Calls can be distributed to your teams and scheduled to ring in a certain order or all at once. For example, if you have a group of sales representatives, a call can come in and ring to all their phones at the same time. The first person to answer will take the call.
You also have the option to let each phone ring in an order, and the first person available can pick it up. This can be a great tool when training employees. You can set your phone system to ring their phone first so they experience a higher volume of calls. If they are on a call, the next sales rep in line will receive the call. This will continue until a sales rep is available to answer.
If your business wants more control over how they distribute calls to your employees, DYL has the tools to do so. With ring groups, you can cut down hold times and direct calls in the most efficient way. If you'd like to request a demo, you can contact us here or give us a call at 855-357-9249!