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For many consumers, phone calls to an insurance agency or any other business that receives a high volume of calls, can be quite dreaded. Consider the all-too-familiar scenario in which a client reaches a customer service rep, only to learn they've reached the wrong extension. So, after explaining their issue or need initially, they are then transferred to another representative who will ask them to once again explain the reasoning for the call.
Though it may seem negligible, this exact scenario oftentimes results in a missed lead or unsatisfied customer. Queue the warm transfer. A new feature which notifies the destination representative of the incoming call before it's transferred to them, the warm transfer is key in keeping customers on the line without requiring them to repeat their issue or question. Of course, you can take advantage of this feature as part of our VoiceConnect Business Phone Service at DYL. Allow us to expand.
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Namely for businesses that receive a high volume of daily calls, and also those with multiple departments, the warm transfer allows you to direct calls to the appropriate destination while informing the representative for such about the incoming call. This negates the need for the client to repeat their issue, which ultimately keeps them satisfied and expedites the call process.
Otherwise, as alluded to above, the client could either become frustrated or simply hang up and call elsewhere. As you may assume, a cold transfer refers to the direct transfer in which the recipient isn't notified, and callers never appreciate the cold transfer. In short, you can potentially turn leads into sales by utilizing the warm transfer.
Whether it's an existing client calling or a prospect, the warm transfer is essential in keeping customers on the phone and fully satisfied. Cold transfers can easily lead to missed conversions and frustrated clients, ultimately affecting the success of your business. To prevent these issues, you can take advantage of the warm transfer, among a range of other effective features, with our VoiceConnect Business Phone Service.
If you're interested in getting setup with DYL, you can contact our sales team today at 855.357.9249 or email sales@dyl.com. If you have any questions or comments about our services and software, please give us a call at 888.310.4474 to get in touch with our support staff.