DYL Office View is a real-time switchboard that increases visibility on all active calls within your organization. This browser based-software works in tandem with desktop phones. Handle and direct calls with drag drop transfer to anyone, any destination, anywhere.
Explore
DYL's built-in text messaging allows you to send texts, photos, and PDFs from your desktop, using your business phone number. Personalize your messaging and save time by using templates, send to large groups of contacts and manage your MMS communications from any device and access your full message history.
ExploreListen in to ongoing calls so you can hold staff accountable. Learn More »
Hop onto an ongoing call with another team member. Learn More »
Assist team members while they’re on call, without the other person on the line hearing you. Learn More »
Configure settings to receive voicemail messages via text and/or email. Learn More »
Unlimited texting for communication with prospects and clients. Learn More »
Unlimited storage allows users to record every inbound and outbound call. Learn More »
Tailor caller IDs to mimic local area codes of prospects being called. Learn More »
Local and toll-free area codes to establish local or broad presence. Learn More »
Allow up to 30 people to join virtual conferences with designated numbers. Learn More »
Instant sharing of information simplifies team collaboration. Learn More »
Customize hold settings with voicemail prompts, music or marketing messages. Learn More »
Switch between multiple active calls in the click of a button. Learn More »
Port company's existing numbers into DYL's all-in-one system. Learn More »
Send and receive faxes online, anywhere, any time. Learn More »
Increase conversion by instantly connecting to potential customers. Read More »
Personalize messaging and manage SMS communications from any device. Read More »
Schedule future text messages to be delivered to customers. Read More »
Automated responder gives contacts access to product or service information. Read More »
Communicate with customers regardless of where they are in the process. Read More »
Remind customers of appointments and updates via contact management feature. Read More »
Greets callers and then immediately routes them to the department or employee requested. Learn More »
Schedule calls weeks to months before they take place Learn More »
Expand phone systems with an infinite number of user extensions available. Learn More »
Create virtual departments to automate distribution of incoming calls, ensuring every call is picked up. Learn More »
Customize virtual waiting rooms so callers will hear on-hold music, company messages or marketing information. Learn More »
Keep calls from ringing through and automatically forward them to voicemail. Learn More »
Direct incoming calls to different numbers, extensions or voicemails, based on the day and time received. Learn More »
Route calls to any number to receive calls anywhere. Learn More »
Send incoming calls to the appropriate department or employee based on the caller ID. Learn More »
Rapidly dial fellow staff members no matter where they're located. Learn More »
Enable incoming calls to be received on different phones at different locations. Learn More »
Drag-and-drop functionality to transfer calls between departments. Learn More »
Ability to park calls, enabling other employees to answer when ready. Learn More »
Allow agents to speak with each other about the call before being transferred. Learn More »
Switch gears quickly by instantly transfer inbound calls to voicemail. Learn More »
Lets customers reach agents even when they're on another call. Learn More »
Send calls to any number inside or outside of the office. Learn More »
Assign unique identifiers to better inform team members Learn More »
Easily add up to three more people to calls in progress. Learn More »
Specific to Allstate team members, eAgent assimilates with DYL's system to instantly populate the screen with caller informatione. Learn More »
DYL integrates with eCMS, the exclusive software for Farmers' agents, giving reps access to policyholder contact data for all inbound calls. Learn More »
Positioned for independent insurance agencies, AMS360 merges with DYL's platform to automatically to display contact information. Learn More »
DYL seamlessly integrates with softphones. Learn More »
Integrate with DYL's system via Grandstream IP voice system. Learn More »
Connect Yealink Enterprise HD IP phones with DYL's full suite of features. Learn More »
Cisco's IP phones perfectly merge with DYL's VoIP software. Learn More »
DYL also integrates with Polycom's VoIP phone system. Learn More »
Display real-time calling statistics, broken down by result group or call result, for each campaign and each user. Learn More »
DYL tools help supervisors plan, monitor & control every important company metric. Learn More »
Customize published numbers with specific tags to easily identify origin of incoming calls. Learn More »
View and track all customers calling into specific phone numbers. Learn More »
Call records detail information on every inbound and outbound call. Learn More »
Track and manage phone leads in order to increase sales and revenue. Learn More »
- Jessie N, Insurance Agent
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