Studies have consistently shown that in business, communication affects efficiency, which in
turn impacts revenue.
Without an easy way for team members to communicate internally, accomplishing simple tasks
or
getting answers can be time-consuming.
DYL’s Agent Status feature solves that problem by showing who is available to take a call
and who
is not.
1.
Agents Can
Manage Their Availability in the Call Queue
2.
Transfer
Calls with Greater Efficiency
3.
Planning
for the Future
4.
Additional
Features
If a teammate is in a meeting or on another call, they can simply indicate it by marking
themselves
as “Busy” or “Do not Disturb.”
This way a call, text or instant message won’t be missed and the sender won’t be left
wondering why
they haven’t heard back.
Simply put, Agent Status saves team members time and callers frustration.
Agents Can Manage Their Availability in the Call Queue
28% of employees polled, cited poor communication as the reason for not delivering work on
time.
.
On average, miscommunication costs companies with 100 employees or more, a jaw dropping
$420,000
per year.
That’s why top-performing companies are investing in ways for staff to keep each other
informed.
Agent Status allows reps to indicate their availability, so incoming calls can be handled
with
greater efficiency. Teammates can quickly see who is available to take a call and act
accordingly.
Combined with some of our other features, DYL’s Agent Status keeps the lines of internal
communication open. Managers know how their team is performing in real time and can increase
team
performance with access to activity reports.
Business owners with a sales, marketing, or customer service team use Agent Status to
improve
internal office communication.
How well do you know your business?
Question
Transfer Calls with Greater Efficiency
Communication is the single biggest factor in determining a company’s success.
Whether your reps or agents are busy or available, fellow teammates and managers will know
immediately with DYL’s Agent Status.
With the option of choosing “Busy” or “Do not Disturb,” a rep can quickly let others know he
or she
is in a meeting or on another call.
Wait time and missed calls are eliminated. Your team will operate more efficiently.
DYL’s Agent Status feature ensures your team is performing at its best.
Planning for the Future
While looking through last year’s numbers, Kayla Walker, owner of S&P Event Planning was
trying to
figure out how her team could increase their bookings later this Summer.
In a team meeting it was revealed that one problem they had was with internal office
communication,
especially with reps who worked offsite.
Oftentimes, while a sales rep was at an event location meeting with a client, it wasn’t
known
whether they were available to attend a meeting virtually or jump on a call. This made
scheduling
meetings difficult, resulting in lost opportunities.
The solution was simple: DYL’s Agent Status feature.
By adopting DYL and using its built-in Agent Status feature, Kayla’s staff could keep each
other
informed of their availability any time of the day.
This resulted in no missed phone calls and more streamlined communication among co-workers.
To Kayla’s surprise, this simple tool led to such a high booking rate of weddings, corporate
events
and fundraisers, that S&P Event Planning had its best year to date.
DYL’s All-in-One Platform includes over 80 Customizable Features
